Frequently Asked Questions
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Passive Fire Products has grown to become the UK’s leading and most innovative fire stopping suppliers. We pride ourselves on our ability to provide our customers such as, national wholesalers, contractors or individual with a complete professional service from enquiry, advice to product delivery.
At Passive Fire Products we hold one of the widest ranges of fire stopping products from leading manufacturers. Our drive to become a one stop destination with multi industry solutions covering everything from certified Intumescent Fire Retardant Coatings ,Fire Stopping Collars & Wraps ,Fire Rated Mastics ,Downlight Covers ,Fire Barriers. We are confident that we have everything you require for your project large or small all under one roof with one account
Behind Passive Fire Products stands a unique team of technical experts with over 20 years of experience to support with the specification and installation of fire prevention products. This knowledge enables us to offer constructive, technical support. Our mission is to be the best in our industry by supplying only the best fire stopping products.
Our team is here to help you throughout the whole project lifecycle from tenders, specifications, quotes to installation advice and come from a background of providing solutions to some of the most notable projects across the UK and abroad.
The sheer importance of the products we sell in the protection to our client’s property and the people’s lives within them, continues to drive the team and the brand to step away from simply the sales of fire stopping products but to stand, unrivalled in offering an organisation you can rely on to comply completely with containment regulations and reduce the risk and dangers of fire whether that be one door to a complete development.
The product range offered by passivefireproducts.com is by far the most expansive and varied of any fire protection company within the UK; we deal with not only leading manufacturers productsfrom the UK but also from Europe making our range very comprehensive. This means we can offer Intumescent Products, Intumescent Paint, Cementitious Sprays, Fire Barrier Curtains, fire stopping products, and Signage. Everything you need in just one place and on many products, next day delivery. We also promise to match any like for like prices you receive from any of our competitors.
If you require on-going fire protection product solutions, then contact our sales team for a Passive Fire Product trade account today and benefit from trade account discounts.
RETURNS POLICY – PRO FORMA, ONLINE AND CREDIT SALES
A. Faulty or Damaged Goods
It is the customer’s responsibility to inspect all goods upon delivery.
If any items are incorrect, damaged, or missing, you must notify us within 24 hours of delivery and confirm in writing within 7 working days.
Approved returns may be refunded or replaced.
After this period, goods will be deemed accepted and conforming to the delivery note.
Faulty goods must be returned for inspection before a replacement or refund is issued.
B. Other Returns
For any reason other than fault or damage, returns may only be accepted at our discretion within 7 days of invoice date.
All approved returns are subject to a 35% handling/restocking fee and must meet the following conditions:
- The goods are returned within 7 days of our agreement to accept the return.
- Original packaging and accessories are intact.
- The product is complete, unused, and suitable for resale.
Buyers are responsible for all return postage or courier costs. Goods remain the customer’s responsibility until received and inspected by us.
Refunds (less delivery and restocking fees) will only be issued once goods are received undamaged and unused.
Passive Fire Products Ltd reserves the right to refuse any return outside this period or for reasons including (but not limited to):
- Incorrect product selection by the customer.
- Surplus or leftover materials,
- Over-ordering,
- Change of mind,
- Delivery delays beyond our control
No returns are accepted for liquid-based products (including coatings, adhesives, silicones, and mastics) or custom-made/bespoke items (such as colour-matched or cut-to-size products) due to safety and legislative restrictions on resale. You can read our full returns policy here.
Third Party Product Certification
CE Marking
In addition to long standing BS / EN testing of passive fire protection products Astroflame, in compliance with the CPR, is increasingly using Third Party Approvals - such as CE, UL-EU and Certifire, amongst others - to ensure and demonstrate that the products we sell are fit for purpose.
The CE mark is a claim that a particular construction product can be legally placed on the market of members states of the European Economic Area (EEA) and is based on the principle that the product specification, and therefore the product itself, is fit for purpose.
The CE Mark provides proof of fitness for purpose and the manufacturer affixing the CE mark shows that the construction product will enable the finished construction works, such as a hotel or school, to comply with the construction products regulation requirements.
On the product pages of our website you will find links to the latest Certificate of Constancy of Performance (CoC), Declaration of Performance (DoP) and European Technical Assessment (ETA).
EU UL Marking
The UL-EU mark is intended for use on products destined for the European marketplace. It means that UL has evaluated representative samples of a product or component and determined that those samples comply with the UL-EU Mark service requirements.
The UL-EU Mark appears on a product or component with a manufacturer's identification, i.e., company name or trademark as well as a product or component model number.
Each UL-EU product page on the this website has links to the relevant UL documents.
Certifire Marking
Certifire is an independent third party certification scheme that assures performance, quality, reliability and tractability of fire protection products.
Recognised by regulatory authorities worldwide, it is an internationally respected mark of fire safety and one of the most authoritative in the industry.
The fundamental benefit of Certifire is seated in giving the regulator, specifier, customer and end-user confidence with regards to the stated performance of the product and provides an informed choice when purchasing or selecting the product.
