‘By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions & returns policy (“Terms of Service”, “Terms”)…’
RETURNS POLICY
Our Terms and Conditions comply with UK legislation and are designed to ensure that all our customers can buy with confidence from Passive Fire Products Ltd. As such, any disputes shall be adjudicated according to the laws of England and Wales. We maintain that, by confirming your order, checking out via website, phone or pro-forma you unreservedly accept our conditions of sale.
ORDERS PLACED VIA WEBSITE, PHONE OR PROFORMA
When you place an order to purchase a product from www.passivefireproducts.com or via phone or proforma we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation in form of an PAID INVOICE to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable or require to be back ordered and delivered for a future date.
DELIVERY
Passive Fire Products will try to deliver the goods as arranged with you via external carrier services. The delivery dates are given as accurately as possible, but cannot be guaranteed. We aim to deliver all orders placed as stated but can not be held liable for any issues occurring with couriers and situations outside of our control. Passive Fire Products cannot accept responsibility for being unable to deliver or for late, mistimed deliveries or for any costs incurred. You are not entitled to claim damages or cancel the order if our couriers are unable to deliver on the pre-arranged dates. If we deliver to a business or home address at your request, you are agreeing that anyone situated at such address has your written authority to accept goods on your behalf and where needed, assist unloading of goods. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.
Please be aware that currently NEXT DAY delivery service is in NO WAY GUARANTEED, and we would strongly advise allowing an extra day for your goods to arrive. Couriers are experiencing a significant increase in the volume of freight at this time. If you do require an urgent delivery, we can arrange a dedicated service. Please let us know if you would like a quotation for this.
ORDER CANCELLATION POLICY
Eligibility, cancelation fee or refusal for canceling orders are based on the amount of time since the order was placed, specific products, or the fulfillment status of the order and are subject to a cancellation fee which is calculated based on the aforementioned variants. Please contact sale@passivefireproducts.com or call immediately to notify of requirement to cancel order including the order reference number. Passive Fire Products reserve the right to charge a variable/reasonably fee after a certain deadline, covering costs suffered due to the cancellation.
RETURNS POLICY BUSINESS SALES
FAULTY OR DAMAGED GOODS
If you have ordered from our website, phone or pro-forma it is your responsibility to check your consignment upon delivery and acceptance, if any incorrect or damaged goods are supplied or items are missing, you must notify us within 24 hours of delivery and furthermore give notice in writing to the company within 7 working days after the date of delivery/collection. The goods may be returned for either refund in full, or replacement. Failure to do so will mean that the goods shall be deemed to have been delivered/collected undamaged and in accordance with the delivery documents. After this period, a charge for replacements may be made if required. Faulty goods must be returned and inspected before replacements are dispatched or any refund provided.
ANY OTHER REASON
For any other reasoning we reserve the right to refuse return of goods completely after 7 days of invoice and base any potential return within the stated seven days on a case by case basis and inclusion and deduction from original charge, a less 35% handling/restocking fee. Your product must be complete, suitable for resale, unused and in the condition it was received (e.g. if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing and accessories within 7 days agreement to accept the return. Buyers are responsible for any postage or courier charges on returning goods to us. Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment (minus delivery charges and a 35% restocking fee if applicable), provided always that the product(s) are received by us undamaged and unused. If you would like to cancel the goods, please send us an email via THIS PAGE, or call us on UK 0333 043 0018. International customers should use +44333 043 0018. Goods returned in unsatisfactory condition will be charged accordingly (up to the full invoice value).
PLEASE NOTE WE RESERVE THE RIGHT TO REFUSE RETURNS IRRELEVANT OF TIME SCALE SHOULD THE REASONING BE DUE TO DELIVERY ISSUES BEYOND OUR CONTROL, CHANGE OF MIND, OVER ORDERING, LEFTOVER MATERIAL OR ORDERING OF INCORRECT MATERIAL, WE ENCOURAGE PURCHASERS TO READ THE DATA SHEETS AND CONFIRM QUANTITY & CORRECT PRODUCT BEFORE ORDERING.
Passive Fire Products Ltd will not accept back into stock, Liquids ( Fire Coatings, Adhesives, Silicones &/or Mastics) and specially made products (products made to bespoke sizes, colours etc). Due to legislation restricting the resale of passive fire protection products of this nature.
STOCK AVAILABILITY
All available to purchase items on this website are assumed to be in stock and ready for despatch, however, due to stock issues, manufacture lead times, material shortages etc, we can not guarantee immediate availability and you will be informed of any delays in the arrival of your order in due time.
Orders that have been invoiced and paid for may be subject to a cancellation fee if cancelled due to an extended delivery time, within reason.
WARRANTY
Unless otherwise stated, all goods sold hold a 12 month manufacturer warranty from the date of purchase against material, or workmanship defects. Damage from misuse or abuse is not covered, including the lack of reasonable care including accidental damage by the user.
IMPORTANT INFORMATION ON PURCHASING OF PASSIVE FIRE PROTECTION PRODUCTS NOTICE:
The information displayed about the products on this website is to be used for guidance ONLY, we advise that all customer contact our technical department to obtain a free no obligation specification/loadings and quotation before purchasing goods directly from the website. Products purchased directly from our website without specification will NOT qualify for certification.
Please be aware that any negligence caused by failure to obtain the relevant advice, or availment of our specification and estimation service, will absolve Passive Fire Products Ltd from any liability should Passive Fire Protection Products prepared, or used, by the purchaser, or any other parties, result in damage to property or human life, or for any monetary costs incurred due to incorrect or unapproved usage and further more not gaining approval of suitability and sign off by building control and/or fire officer for acceptance and use prior to works being undertaken on site. Passive Fire Products Ltd will not be held responsible for the costs endured for companies that fail to approve any fire protection products before application. This is solely the third party approved applicators responsibility.
LIMITATION OF LIABILITY
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.
This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Your statutory rights as a consumer are not affected. Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.
For further details with regard to any of the information above please contact our team.
