RETURNS POLICY

Our Terms and Conditions comply with UK legislation and are designed to ensure that all our customers can buy with confidence from Passive Fire Products Ltd. As such, any disputes shall be adjudicated according to the laws of England and Wales. We maintain that, by confirming your order, you unreservedly accept our conditions of sale.

ORDERS PLACED VIA WEBSITE

When you place an order to purchase a product from www.passivefireproducts.com we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation in form of an PAID INVOICE to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

DELIVERY

Passive Fire Products will try to deliver the goods as arranged with you. The delivery dates are given as accurately as possible, but cannot be guaranteed. We aim to deliver all orders placed as stated but can not be held liable for any issues occurring with couriers and situations outside of our control. Passive Fire Products cannot accept responsibility for being unable to deliver or for late, mistimed deliveries or for any costs incurred. You are not entitled to claim damages or cancel the order if we are unable to deliver on the pre-arranged dates. If we deliver to a business or home address at your request, you are agreeing that anyone situated at such address has your written authority to accept goods on your behalf and where needed, assist unloading of goods. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address. 

Please be aware that currently NEXT DAY delivery service is in NO WAY GUARANTEED, and we would strongly advise allowing an extra day for your goods to arrive. Couriers are experiencing a significant increase in the volume of freight at this time along with ongoing Covid measures. If you do require an urgent delivery, we can arrange a dedicated service. Please let us know if you would like a quotation for this.

ORDER CANCELLATION POLICY

Eligibility & fee for canceling orders are based on the amount of time since the order was placed, specific products, or the fulfillment status of the order and are subject to a cancellation fee which is calculated based on the aforementioned variants. Please notify sale@passivefireproducts.com immediately of requirement to cancel order including the order reference number. Passive Fire Products reserve the right to charge a variable/reasonably  fee after a certain deadline, covering costs suffered due to the cancellation. 

RETURNS POLICY

If you have ordered from our website and you are unhappy with your purchase due to faulty or damaged goods and notify us within 14 days of delivery, we will offer you a choice of either exchange to another product or refund/credit. For any other reasoning we reserve the right to refuse return of goods completely after 14 days. After this date in a case by case basis and inclusion of a less 35% handling/restocking fee. Your product must be complete, unused and in the condition it was received (e.g., if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing and accessories.

Buyers are responsible for any postage or courier charges on returning goods to us. 

PLEASE NOT WE RESERVE THE RIGHT TO REFUSE RETURNS SHOULD THE REASONING BE DUE TO OVER ORDERING, LEFTOVER MATERIAL OR ORDERING OF INCORRECT MATERIAL, WE ENCOURAGE PURCHASERS TO READ THE DATA SHEETS AND CONFIRM QUANTITY & CORRECT PRODUCT BEFORE ORDERING. Products Passive Fire Products Ltd will not accept back into stock, Liquids (Coatings, Adhesives, Silicones &/or Mastics) and specially made products (products made to bespoke sizes, colours etc).

Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment less the handling fee as mentioned, provided always that the product(s) are received by us undamaged. Goods returned/collected in unsatisfactory condition will be charged accordingly (up to the full invoice value).

STOCK AVAILABILITY

All available to purchase items on this website are assumed to be in stock and ready for despatch, however, due to stock issues, manufacture lead times, material shortages etc, we can not guarantee immediate availability and you will be informed of any delays in the arrival of your order in due time.

Orders that have been invoiced and paid for may be subject to a cancellation fee if cancelled due to an extended delivery time, within reason.

FAULTY GOODS

It is your responsibility to check your consignment, and if any incorrect or damaged goods are supplied or items are missing, you must notify us within 24 hours of delivery and furthermore give notice in writing to the company within 7 working days after the date of delivery/collection. The goods may be returned for either refund in full, or replacement. Failure to do so will mean that the goods shall be deemed to have been delivered/collected undamaged and in accordance with the delivery documents. After this period, a charge for replacements may be made if required. Faulty goods must be returned and inspected before replacements are dispatched or any refund provided.

WARRANTY

Unless otherwise stated, all goods sold hold a 12 month manufacturer warranty from the date of purchase against material, or workmanship defects. Damage from misuse or abuse is not covered, including the lack of reasonable care including accidental damage by the user.

LIMITATION OF LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Your statutory rights as a consumer are not affected. Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.

For further details with regard to any of the information above please contact our team.